close

Log in

Access to premium content is restricted to healthcare professionals / registered members. Login with your email address to continue.

Forgot Your Password?

Don't have an account? Sign up

This site is intended for Healthcare Professionals only

Questions: open or closed? clock 900 Min

Start

open or closed questions.jpg

Questions: open or closed?

This service excellence module focuses on using your professional judgement to know whether to ask open or closed questions, including scenario-based learning. 

Training Matters , 27 Sep 2015 clock 900 Min Module

Questions: open or closed? clock 900 Min

Start

In Practice

This Service Excellence module is about open and closed questions. It will consider the characteristics of each type of question, when they are best used and a scenario for you to improve your understanding.

It is important to ensure you're asking the correct questions for a particular scenario

Objectives

After studying this module, assistants will:

  • Know the difference between open and closed questions
  • Understand when to use each type of question to get the necessary information from a customer.

About this module

This module is suitable for all members of the pharmacy team who wish to increase their knowledge of communication skills. This module has been endorsed with the NPA’s Training Seal as suitable for use by pharmacy teams as part of their ongoing learning.

 

Download

Click here to download a PDF of the module as it appeared in print. You can still use your online learning log to record your learning outcomes and impact on your practice.

Copy Link copy link button
#Questions #Communication

Share:

Change privacy settings